In today's customer support environment, efficiency is the key to success. Customers demand speed-of light knowledgeable service and technical support. In the face of constant pressure to cut costs, companies are looking to maximize the quality of their support. Ssoft Group's end-point automation solutions prevent known issues at the desktop before an end-user even knows they exist. By integrating people, process and technology, Ssoft Group helps organizations in optimizing service and support offerings in the right sense!
The MSP service benefits large IT helpdesks, telecommunications providers and high-tech external support organizations that need proactive or real-time automated resolution of complex technical issues directly on an end user’s PC. It enables these organizations to automate the resolution of expensive assisted call drivers.